Terms and Conditions for Highfields Motel & Lily’s Restaurant
Effective Date: 9th August 2023
Welcome to Highfields Motel. To ensure a pleasant stay for all our guests, we have established the following terms and conditions. By making a reservation or staying at Highfields Motel, you agree to abide by these terms and conditions.
1.Check-In and Check-Out
a. Check-In:
– Check-in is available from 2:00 PM to 7:00 PM on the day of arrival.
– Early check-in may be arranged upon request and is subject to availability and additional charges.
– If you anticipate arriving outside of these hours, please contact Reception in advance. 24/7 afterhours support check- in is available
b. Check-Out:
– Check-out is at 10:00 AM on the day of departure.
– Late check-out may be arranged upon request and is subject to availability and additional charges. Elite Members can request for late check out.
– Luggage storage is not available on premises. .
2. Car Parking
a. Guest Parking:
– Parking is exclusively available for registered guests.
– Each unit is allocated parking for one vehicle.
– For additional vehicles, please contact Reception prior to arrival to discuss alternative parking options.
b. Visitors Parking:
– Visitors may use designated parking areas, subject to prior approval from Reception.
3. Visitors
a. Visitor Policy:
– Visitors are permitted at the discretion of management and must be registered at Reception.
– All visitors must depart quietly by 10:00 PM.
– Registered guests are responsible for the behaviour of their visitors while on the property.
4. Damage and Loss
a. Guest Responsibility:
– Guests are responsible for any damage or loss caused to the motel property or its chattels during their stay.
– Costs for repairs or replacements, including any insurance excess, may be charged to the registered guest’s account or credit card.
– We reserve the right to charge for any items missing from the unit following check-out.
5.Smoking Policy
a. Smoke-Free Complex:
– Highfields Motel is a smoke-free complex.
– Smoking is only permitted outside, away from motel . There is designated area on property to smoke.
b. Cleaning Costs:
– If smoking occurs inside a unit, a specialist cleaning company will be engaged, and associated costs, including any loss of income due to the unit being uninhabitable, will be charged to the registered guest.
c. Unreasonable Mess:
– Units left in an excessively dirty state or with strong unpleasant Odors requiring special cleaning and deodorization will incur additional charges. Any resulting loss of income will also be charged to the registered guest.
6. Pets
– No pets are allowed at Highfields Motel.
7. Tariffs
a. Rates:
– Tariffs are subject to seasonal adjustments and minimum booking periods.
– Additional charges may apply for departures on public holidays.
8.Accounts
a. Payment:
– All accounts must be settled upon arrival.
b. Late Payments:
– Highfields Motel reserves the right to charge interest at 2% per month plus GST (if applicable) on any outstanding accounts.
– Costs incurred in recovering outstanding payments will be passed on to the guest.
9. General Terms
a. Compliance:
– Guests must comply with all motel rules and regulations as posted or provided during their stay.
b. Privacy Policy:
– Guests are advised to review our Privacy Policy for information on how we collect, use, and protect personal information.
c. Amendments:
– Highfields Motel reserves the right to amend these terms and conditions at any time. Any changes will be posted on our website and will take effect immediately upon posting.
Contact Information:
For any inquiries or assistance, please contact us at below number.
Thank you for choosing Highfields Motel. We look forward to providing you with an exceptional stay.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
10552 New England Highway, Highfields, QLD, 4352
[email protected]
07 4699 6996
By staying at Highfields Motel, you acknowledge that you have read and understood this Privacy Terms & Conditions of and agree to its terms and conditions.
